# Upgrade or Downgrade Your Plan

> Switch AnyTrack plans at any time. AnyTrack does not refund payments on plan changes. Billing is prorated and unused plan time is credited to the new plan.

Change your AnyTrack plan at any time from your dashboard. AnyTrack does not refund a payment when you change plans. Instead, AnyTrack prorates your billing automatically: the unused time on your current plan becomes a credit toward the price of the new plan.

## How proration works

When you switch plans, you do not pay twice for the same period. Stripe calculates the unused time on your current plan and credits that amount toward the price of the new plan. Your invoice lists each proration line, so you can verify the amounts.

<Callout icon="📘" theme="info">
  A plan change is not a refund event. AnyTrack does not send money back to your payment method when you change plans. To read the full refund terms, see the [Refund Policy](/docs/refund-policy).
</Callout>

## Upgrade your plan

1. Open **Usage & Billing** in your AnyTrack dashboard.
2. Go to **Manage Your Plan**.
3. Select the new plan.

Upgrades take effect immediately. Your payment is prorated to reflect the new plan, and all details appear on your invoice.

## Downgrade your plan

<Callout icon="⚠️" theme="warn">
  You cannot downgrade to the Free plan. The Free plan is available only while your account has never left it. After you start a free trial or subscribe to a paid plan, you can change between paid plans, but the Free plan is no longer available to your account. See [Free Plan](/docs/free-plan).
</Callout>

Your account must fit the limits of the lower plan before you downgrade. Each plan includes a set number of Properties. If your account has more Properties than the lower plan allows, delete Properties until the count matches the plan limit. See [Compare Plans and Features](/docs/plan-comparison) for the limits of each plan.

<Callout icon="🚧" theme="warn">
  When you delete a Property, AnyTrack removes its tracking data, reports, and configuration permanently. Choose the Properties you keep before you downgrade.
</Callout>

There is no refund for the unused time on your current plan when you downgrade. AnyTrack prorates your billing automatically and credits the unused time toward the price of the new plan.

If your goal is to stop the subscription rather than change plans, see [Cancel Your Subscription](/docs/cancelling-subscription-plan).

## If the plan change fails

Change your plan on the billing page only: open [Usage & Billing](https://dashboard.anytrack.io/billing), then go to **Manage Your Plan** and select the new plan.

<Callout icon="📘" theme="info">
  **Manage Your Plan** on the billing page is the only place where you change your plan. The dashboard has no other plan-change screen.
</Callout>

If the billing page shows an error when you select the new plan, do not repeat the plan change. Send a screenshot of the error message to support@anytrack.io. The team examines your subscription and completes the change for you. See [Contact Support](/docs/contact-support).

<FaqAccordion
  title="FAQ for Plan Changes"
  icon="fa-duotone fa-circle-question"
  items={[
    {
      question: "Do I get a refund when I downgrade my plan?",
      answer: "No. AnyTrack does not refund payments when you change plans. Stripe prorates the unused time on your current plan and credits that amount toward the price of the new plan. See the <a href='/docs/refund-policy'>Refund Policy</a>."
    },
    {
      question: "Will I pay twice if I switch plans in the middle of a billing cycle?",
      answer: "No. Stripe prorates the charge. The unused time on your current plan is credited toward the new plan, and your invoice lists each proration line."
    },
    {
      question: "When does an upgrade take effect?",
      answer: "Immediately. Your payment is prorated to reflect the new plan."
    },
    {
      question: "Can I downgrade to any plan?",
      answer: "You can downgrade to any paid plan, but not to the Free plan. After you start a free trial or subscribe, the Free plan is no longer available to your account. Your account must also fit the lower plan's limits first: each plan includes a set number of Properties, so delete Properties until the count matches the new plan's limit. See <a href='/docs/plan-comparison'>Compare Plans and Features</a>."
    },
    {
      question: "I get an error when I switch plans. What do I do?",
      answer: "Confirm that you are on the billing page: open <b>Usage &amp; Billing</b>, then go to <b>Manage Your Plan</b>. This is the only place where you change your plan. If the error appears there, do not repeat the plan change. Send a screenshot of the error message to support@anytrack.io and the team completes the change for you. See <a href='/docs/contact-support'>Contact Support</a>."
    },
    {
      question: "Is a plan change the same as cancelling my subscription?",
      answer: "No. When you cancel, your service continues to the end of the current billing period and future charges stop. AnyTrack then suspends the account, and tracking stops. Cancelling does not move the account to the Free plan. A plan change moves you to a different plan with prorated billing. See <a href='/docs/cancelling-subscription-plan'>Cancel Your Subscription</a>."
    }
  ]}
/>

## Related Articles

* [Manage Your Subscription](/docs/subscription-management)
* [Refund Policy](/docs/refund-policy)
* [Compare Plans and Features](/docs/plan-comparison)
* [Cancel Your Subscription](/docs/cancelling-subscription-plan)