Refund Policy
Get answers about Refund Policy in AnyTrack. Understand key concepts and how to apply them to your conversion tracking and attribution setup. the AnyTrack refund policy is governed by our [Terms of Service](https://anytrack.io/terms-of-service/
AnyTrack's refund policy is governed by our Terms of Service. The AnyTrack platform is provided "as is" and operates according to the terms outlined in our terms of use.
Plan changes and cancellation
Upgrade your plan, cancel your renewal, or cancel your subscription directly in your AnyTrack dashboard. These actions do NOT constitute cancellation:
- Email, chat, or phone requests to cancel your account
- Revoking or suspending payment methods
- Cancellation requests from anyone other than you
Only dashboard-initiated cancellations are valid.
How AnyTrack usage is defined
AnyTrack usage starts when you add the AnyTrack Tracking Tag to your website. Usage includes:
Once you install the AnyTrack Tracking Tag or connect with our Conversion API, the software processes your website traffic and user data 24/7. AnyTrack tracks, processes, and attributes marketing analytics data whether you're logged in, running paid campaigns, or paused.
Example: Your website receives traffic in January 2023 and a purchase occurs in June 2023. AnyTrack attributes that June conversion to the January traffic because your data is stored and processed continuously.
Your data processes constantly whether you run campaigns or not. AnyTrack performs all assigned tasks regardless of whether you connect to your ad platforms. The AutoTrack feature (enabled by default) builds, segments, and feeds your ad platform Tracking Tags with behavioral data—a core AnyTrack feature available immediately after you activate the Tracking Tag.
Refund terms
No refunds for unused time: AnyTrack processes data 24/7—on your dashboard, during paid campaigns, and when campaigns are paused. No refunds or credits apply for partial or unused service time, failed campaigns, or successful campaigns.
Free trial exception: If you started a free trial without using AnyTrack software and were charged at the end of the trial period, request a refund for that charge. Our team verifies your account activity and processes refunds for verified unused accounts. If your account shows usage, refunds are at our discretion.
Refund guidelines
We prioritize clients who recognize AnyTrack's value. We don't process refunds for non-issues or administrative requests from users who don't need AnyTrack.
No refunds issued for:
- Identified abuse or repeated free trial usage under fake identities (may trigger legal action)
- Claims of cancelled subscriptions when cancellation wasn't completed through the dashboard
Contact billing with refund policy concerns.
EU Consumer Rights clarification
All AnyTrack agreements are B2B (business-to-business) transactions and are not subject to the EU Consumer Rights Directive (2011/83/EU), which requires a 14-day cooling-off period for consumer sales. Our refund policies follow our Terms of Service. Review these terms carefully before subscribing.
Updated 10 days ago