Troubleshoot your conversion tracking

Prerequisites

📋
Before You Begin

Ensure your tracking tag is set in the head section of your website.

Verify that you haven't reached the monthly traffic limit if you're on the free plan.

General Troubleshooting

General Troubleshooting Tips

Verify that your tracking tag is set in the head section of your website. If you're on the free plan, verify that you didn't reach the monthly traffic limit.

Conversion Sources

When you are not getting conversions, most conversions trigger an error or you're not getting the conversion data you expect.

Before you reach out to support, please inspect the conversion log to see what type of errors you are getting and try to adjust the integration following the following troubleshooting guidelines.

Native Integrations

Native integrations refer to platforms that are predefined in the catalog and should provide an error-free data flow.

Common Errors in Native Integrations

The most common error is that the click_id is unknown or missing and this is the case when AutoTag did not append the AnyTrack click_id to the offer link.

Check that your affiliate links are not hidden behind some JavaScript.

Check that the links are in a standard a element.
Try to manually set the tracking group attribute (check the integration guidelines).
Check whether your offers are not getting traffic from websites where AnyTrack Tag isn't set.
If you just installed AnyTrack, some conversions might be originating from traffic that wasn't tracked by AnyTrack.

Conversion Data Doesn't Trigger an Error 🔴, but Isn't Validated 🟢

Check that the postback URL set in the integration matches the predefined postback URL we provide. If necessary, update the postback URL.
Copy the Event Reference and contact support.

The Integration Event Logs where you can get the payload reference

You're Not Getting Conversions:

Check that the AnyTrack postback/webhook is set and active in your platform integration.

Custom Integrations

Custom integrations refer to integrations that have been set using the Custom Integration and that require manual setup following standard tracking parameters.

Common Errors in Custom Integrations

Common errors with custom integrations include missing and/or unknown click_id but can also be the result of using the wrong conversion attributes or postback tokens.

Check that you've properly set the AnyTrack tracking attributes and the integration tokens.
Check that you're passing the correct AutoTag subid parameter to the offer link.
Check that the Postback URL is correctly inserted in the custom integration.

Additional Resources

For more detailed guidance, refer to the AnyTrack Extension Documentation.