Subscription Management

Managing your subscription is a straightforward process that you can handle directly through the billing section of your dashboard. Here’s how you can manage various aspects of your subscription:

• Billing Section: The billing section provides an overview of your current billing cycle, usage, and upcoming charges. It’s your go-to place for understanding your financial commitments.
• Current Period Usage: The Period usage shows your account usage, including billable sessions, properties and integrations.

• Upgrading: To upgrade your subscription, simply select the new plan from the available options in your dashboard. When you upgrade, your payment will be prorated to reflect the new plan and your previous payment. All details will be clearly outlined on your invoice, ensuring transparency.
• Downgrading: Downgrading your subscription is just as easy but may require some actions on your part. For instance, if you're moving from the Advanced Plan, which supports up to 10 properties, to the Personal Plan, you will need to delete 7 properties to comply with the new plan's limits. The downgrade will take effect at the start of your next billing cycle, and no charges will be applied until then.
• Invoices and billing details: Access your invoices and update your payment method, and billing details if needed.
• Canceling: If you wish to cancel your subscription, you can do so at any time from your account settings. Cancellation will prevent further charges, but your service will continue until the end of the current billing period. However, if you're in a free trial, canceling will immediately suspend your account.
• Free Trial: All plans come with a 14-day free trial. During this period, you can explore the platform without any charges. However, please note that canceling your free trial will immediately suspend your account.
• Billing Notifications: You’ll receive notifications for every significant subscription event, such as the end of your free trial, upgrades, downgrades, payments, and renewals. These notifications are sent via email by Stripe and logged on our servers.

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Reminder:

You can unsubscribe from all email notifications except billing emails. Please ensure the anytrack.io domain is added to your mail server whitelist to receive important updates.

Common Subscription Issues and Solutions

Even with a well-designed system, users may encounter issues with their subscriptions. Here are some common problems and how to resolve them:

• Failed Payments: If a payment fails, you’ll be notified via email. The system will automatically retry the payment. Ensure your payment details are up-to-date to avoid interruptions in service.
• Account Suspensions: Accounts may be suspended due to failed payments or policy violations. To reactivate your account, resolve any outstanding issues by updating payment information or contacting Contact us.

Frequently Asked Questions (FAQs)

• How does the free trial work?

  Your free trial begins as soon as you select a plan and click "Start Free Trial." Enjoy 14 days of full access to all the features and benefits of your chosen plan, with no charges until the trial ends. It’s the perfect way to explore how AnyTrack can enhance your business.

• Does each plan have a free trial?

  Yes, every plan includes a 14-day free trial, allowing you to experience the full range of features and limits that come with the plan. This ensures you can make an informed decision about which plan best suits your needs.

• What happens if I cancel my free trial?

  Cancelling your free trial is quick and easy, and all tracking and services will stop immediately. You remain in control, ensuring you only continue with the service if it’s right for you.

• Can I reactivate my free trial after cancelling?

  Absolutely! If you change your mind within the trial period, you can reactivate your trial and pick up right where you left off, with any remaining days still available. This flexibility ensures you have every opportunity to see how AnyTrack can work for you.

• Can I upgrade or downgrade my plan at any time?

  Yes, we understand that your business needs can change. That’s why you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, so you can start enjoying additional features right away. Downgrades will occur at the end of the current billing cycle, giving you time to adjust.

• What if I need more properties than my plan allows?

  If you need more properties, simply upgrade to the next plan or add extra properties on the Advanced plan for just $30 per month. This scalable approach means AnyTrack grows with your business, ensuring you always have the resources you need.

• How are extra properties billed?

  When you add extra properties on the Advanced plan, they are billed at $30 per month. Charges are prorated and applied immediately, so you only pay for what you use. Billing is straightforward and transparent, designed to meet your needs as your business evolves.

• Do you offer custom plans?

  Yes, we’re committed to providing solutions that work for you. If the Advanced plan doesn’t meet your needs, contact us for a custom plan tailored specifically to your business. We’re here to support your success with a plan that fits just right.

• What happens if I cancel my subscription?

  You can cancel at any time with confidence. Your subscription will remain active until the end of your current billing cycle, giving you full access to your plan’s features. We want you to feel comfortable with your choice, knowing you have flexibility and control.

• How is billing handled, and is my payment information secure?

  Billing is securely managed through Stripe, ensuring your payment information is safe and private. AnyTrack doesn’t store your payment details, giving you peace of mind. All billing notifications are sent via Stripe, so you’re always informed. Whitelist the anytrack.io domain to ensure you never miss an important update.

• What happens if my payment fails?

  If your payment fails, we’ll automatically cancel your subscription after a grace period. However, if you need to pause your billing, just reach out to our support team—we’re here to help you navigate any challenges.

• Are refunds available?

  All payments are final, but we’re committed to providing you with the tools and information you need to make the best decisions for your business. Our regular billing notifications and flexible account management options are designed to help you avoid any unexpected issues.

• What does "unlimited" mean?

  "Unlimited" refers to features within your plan that have no caps. For instance, on the Personal Plan, you can connect as many Conversion sources as you need. This flexibility is key to ensuring you get the most out of AnyTrack.

• Is the Free Plan really free?

  Yes, our Free Plan is 100% free, with no credit card required. It’s our way of offering value without commitment, so you can explore AnyTrack at your own pace.

• What is Ad Network support?

  Ad Network support ensures seamless integration with various ad platforms, enabling precise tracking and attribution of your campaigns. It’s designed to help you maximize your marketing efforts and achieve your goals with confidence.

• How can I monitor my usage and avoid overage fees?

  You can easily monitor your usage through the Dashboard, keeping track of your plan’s limits. Overage fees, if any, are billed monthly for the previous month, ensuring clear and predictable billing.