Manage Your Subscription

Manage your AnyTrack subscription directly from your dashboard. Upgrade, downgrade, or cancel anytime. Learn about free trials, billing notifications, and account management.

Manage your AnyTrack subscription directly from your dashboard’s billing section. Upgrade, downgrade, cancel, and monitor usage at any time.

Billing section

The billing section shows your current billing cycle, usage, and upcoming charges.

Current period usage

Current period usage shows your account usage, including billable sessions, properties, and integrations.

AnyTrack billing metrics for the current period

Manage your AnyTrack Subscription and billing

Upgrade: Select the new plan from your dashboard. Your payment is prorated to reflect the new plan. All details appear on your invoice for full transparency.
Downgrade: You can downgrade to any paid plan, but not to the Free plan. After you start a free trial or subscribe, the Free plan is no longer available to your account. Downgrading may require account changes. For example, moving from the Advance Plan (10 properties) to the Personal Plan requires deleting 7 properties. There is no refund for the unused time on your current plan. Billing is prorated automatically, and the unused time is credited toward the price of the new plan. See Upgrade or Downgrade Your Plan.
Cancel: Cancel your AnyTrack subscription at any time. Your service continues through the end of your current billing period, preventing further charges. At the end of that period, AnyTrack suspends the account and tracking stops. Cancelling does not move the account to the Free plan. If you’re in a free trial, cancellation immediately suspends your account.

Invoices and payment methods

Invoices and billing details: Access your invoices and update your payment method and billing details if needed.
Billing notifications: You receive notifications for every significant subscription event—free trial ends, upgrades, downgrades, payments, and renewals. Stripe sends these notifications via email and logs them on our servers.

Unsubscribe from all email notifications except billing emails. Add the anytrack.io domain to your mail server whitelist to receive all important updates.

Troubleshooting

Failed payments: If your payment fails, the system automatically retries. You receive notifications via email and through your AnyTrack dashboard. Update your payment details immediately to prevent service interruptions.
Account suspensions: Accounts suspend for several reasons, including a failed payment, a policy violation, a cancelled free trial, the end of a cancelled subscription’s billing period, or 3 months without a login on the Free plan. Inactivity suspension applies to the Free plan only.
- After a billing event (a failed payment, a cancelled trial, or the end of a cancelled subscription): the account keeps access to Usage & Billing only, so you can reactivate. Your reports, properties, and settings stay unavailable until then. If a payment caused the suspension, update your payment information to restore service.
- After Free plan inactivity (3 months without a login): sign in again. The login reactivates the account. See Free Plan.
- For any other case: email support@anytrack.io and ask for reactivation. See Contact Support.
- Your data while suspended: after a paid plan is cancelled, AnyTrack keeps your historical conversion data for 12 months, then permanently deletes it; reactivate inside that window and your data returns. The Free plan works differently: AnyTrack deletes the data when it suspends the account for inactivity, so a Free user has 3 months from their last login. See Free Plan.
- After any reactivation: verify that tracking runs again. A suspended account disables its integrations. Shopify deletes webhooks that keep failing, so a Shopify store needs them added again. WooCommerce, GoHighLevel, ClickFunnels, Systeme.io, and Funnelish keep theirs, but confirm your webhooks after every reactivation: a platform can change this policy at any time. See Verify your tracking after you reactivate.
Credit notes: When you change plans, the unused time from your previous plan automatically generates a credit note. This credit applies toward the price of your new plan and appears on your invoice. See Upgrade or Downgrade Your Plan.

FAQ for AnyTrack Subscription

FAQ was last reviewed on 2026-08-23

How does the free trial work?

The free trial starts when you select a plan and add your payment details. You get 14 days of full access to the plan's features, and you are not charged during the trial. At the end of the trial, your subscription starts with the first payment.

Does each plan have a free trial?

Yes, every plan includes a 14-day free trial. Experience the full range of features and limits for your chosen plan. The free trial applies once per account.

What happens if I cancel my free trial?

If you cancel during the trial, AnyTrack stops all tracking and services immediately, and no charge occurs.

Can I reactivate my free trial after cancelling?

Yes, as long as you are still within the original 14-day trial period. Reactivate your trial within the trial period and pick up where you left off with remaining days still available. Once the trial period has ended, it can't be restarted.

Can I get a new free trial if I cancelled my subscription and want to come back?

No. The free trial is available once per account. If you previously subscribed and later cancelled, re-subscribing starts your paid plan immediately — billing begins as soon as you confirm your plan, with no new trial. To re-subscribe, go to Usage & Billing and choose a plan. Your historical conversion data is retained for 12 months after cancellation, so reactivating within that window restores access to it. After 12 months, AnyTrack permanently deletes that data and cannot restore it.

Can I upgrade or downgrade my plan at any time?

Yes, between paid plans. Upgrades take effect immediately, and you can downgrade once your account fits the lower plan's limits. You cannot downgrade back to the Free plan: after you start a free trial or subscribe, the Free plan is no longer available to your account. Plan changes are prorated automatically: the unused time on your current plan is credited toward the price of the new plan. See Upgrade or Downgrade Your Plan.

What if I need more properties than my plan allows?

Upgrade to the next plan or add extra properties on the Advance plan for $30 per month. AnyTrack scales with your business.

How are extra properties billed?

Extra properties on the Advance plan bill at $30 per month. Charges are prorated and applied immediately.

Do you offer custom plans?

Yes. Contact us for a custom plan tailored to your business if the Advance plan doesn't meet your needs.

What happens if I cancel my AnyTrack subscription?

Your subscription remains active through the end of your current billing cycle. At the end of that cycle, AnyTrack suspends the account and tracking stops. Cancelling does not move the account to the Free plan. A suspended account keeps access to Usage & Billing only, so you can reactivate. Your historical conversion data is kept for 12 months, so you can reactivate on a paid plan and resume access. After 12 months, AnyTrack permanently deletes that data. Learn more about cancellation.

How is billing handled, and is my payment information secure?

Stripe securely manages billing. AnyTrack does not store your payment details. Add the anytrack.io domain to your mail whitelist for billing notifications.

What happens if my payment fails?

We automatically retry the payment. Update your payment information immediately to restore service.

I paid my outstanding invoice but my account is still suspended — what do I do?

Accounts suspend for several reasons, including a failed payment, and resolving the payment issue restores service. While an account is suspended, Usage & Billing stays reachable so you can settle the payment or reactivate. If you have already paid — for example, you have a Stripe receipt — and your account still shows as suspended, do not keep retrying payments or billing actions. Contact support by email at support@anytrack.io or through the chat icon in your dashboard so the team can verify that your payment was applied to your account and restore your service.

Are refunds available?

All payments are final. When you change plans, the unused time on your current plan is prorated and credited toward the new plan instead of refunded. Learn more about our refund policy.

What does unlimited mean?

Unlimited features have no caps. On the Personal plan, you connect unlimited conversion sources.

Is the Free Plan really free?

Yes. The Free Plan is 100% free with no credit card required.

What is Ad Platform support?

Ad Platform support enables integration with ad platforms for precise tracking and campaign attribution.

How do I monitor my usage and avoid overage fees?

Monitor usage in your dashboard to track plan limits. Overage fees bill monthly for the previous month. Learn more about session overage fees and how automatic overage billing works.