Knowledge Base
BlogIntegrationsSign inSign up

Contact us

The article provides guidance on how to effectively contact AnyTrack support, highlighting the available options such as email and chat support. Email support is suitable for non-urgent issues with a response time of within 6 hours, while chat support offers real-time assistance during weekdays with the help of an AI copilot. It emphasizes the importance of being prepared with account information and a clear description of the issue to ensure a smooth support experience.

Suggest Edits

📞💬How to Best Contact AnyTrack Support

Effective customer support is crucial for a smooth experience with AnyTrack. Whether you’re an eCommerce marketer, affiliate marketer, lead generation marketer, info business marketer, or part of an advertising agency, knowing how to contact our support team efficiently can save you time and help resolve any issues quickly.

Support Options

📧 Email Support

  • Description: Email support is ideal for non-urgent issues or detailed queries that may require comprehensive responses.
  • Contact Email: [email protected]
  • Expected Response Time: Within 6 hours

💬 Chat Support

  • Description: Chat support offers real-time assistance for immediate questions and quick troubleshooting.
  • How to Access: Click on the chat icon at the bottom right corner of the AnyTrack website or dashboard.
  • Hours of Operation: Monday to Friday, 9 AM - 1 AM (GMT)

🤖

AI Copilot

Our chat will first answer via AI copilot, trained on our knowledge base, internal documentation, and previous conversations. The copilot works 24/7 and in most cases it solves the issues. The more specific you are with your questions, the better and faster our AI will assist.

👉 Try me 🤖

The feedback loop is very important for our copilot, so if it provides a solution we appreciate the feedback.

🕒 Hours of Operation

Our support team is available during the following hours:

  • Monday to Friday: 9 AM - 1 AM (GMT)
  • Saturday and Sunday: Closed

⏱️ Expected Response Times

Depending on the support channel you choose, you can expect the following response times:

  • Email: Within 6 hours
  • Chat: Immediate during hours of operation

📋 Preparing to Contact Support

To ensure a smooth support experience, have the following information ready:

  • Account Information: Email address associated with yourAnyTrack account.
  • Description of the Issue: A clear and concise description of the problem you are experiencing.
  • Steps Already Taken: Any troubleshooting steps you’ve already performed.

👍

Tips for Getting the Best Support Experience

  • Be Clear and Concise: Provide as much relevant information as possible without being overly verbose.
  • Be Ready with Information: Have your account details and any relevant screenshots or error messages on hand.
  • Send a Loom: If you think it will help describe the issue you are having, consider sending a Loom video.
  • Follow Up: Look out for responses via the messenger or email, and avoid opening a new conversation / ticket for the same issue.

Updated about 1 month ago