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SamCart Troubleshooting

Systematically verify your SamCart and AnyTrack integration to identify and fix tracking issues using this step-by-step diagnostic checklist.

Systematically verify your integration to identify tracking issues. Focus on the critical checkpoints that actually impact functionality.

Quick Diagnostic Tests

  • Not seeing conversions?
    → Check AnyTrack integration log first - if empty, webhook isn't configured → Return to the setup guide and complete the instructions.
  • Conversions tracked in AnyTrack but not reaching ad platforms?
    → Verify ad platform connections in AnyTrack are authenticated and Conversion API is enabled.
  • Wrong revenue amounts?
    → Confirm webhook is sending complete order data including upsells. You should see a list of items in the event log.

Before you begin

  • You have an AnyTrack account with a Personal Plan or higher
  • You have admin access to both AnyTrack and SamCart accounts
  • The AnyTrack Tracking Tag is installed on your website

Core Integration Status

  • AnyTrack tag loads on all pages (check browser dev tools → Network tab on SamCart pages AND any external landing pages)
  • Webhook receiving data (check AnyTrack integration log for recent events)
  • atclid parameter appears in SamCart URLs when navigating from external pages

SamCart Configuration Audit

Tag Installation

  • Tag in correct location: SamCart → Account Settings → Tracking & Pixels → <head> field
  • "Enable Pixel Firing Before Redirecting" is ON
  • Content URL parameter includes atclid
  • Custom parameter atclid created and added to all products and upsells

Webhook Setup

  • Webhook rule configured: Global → Send Notify URL for POST → Order Completed
  • Exact webhook URL provided by AnyTrack for the Samcart integration
  • Samcart via Zapier you have follow exactly the provided instructions

Event Firing Verification

Test with a real purchase flow:

  • PageView fires on landing page visits
  • OutboundClick fires when clicking from external page to SamCart
  • InitiateCheckout fires when checkout page loads
  • AddPaymentInfo fires when payment details entered
  • Purchase event appears in AnyTrack log within 5 minutes of completion (includes upsells in total order value)

Configuration Conflicts

  • No duplicate Tracking Tags in SamCart (Facebook, Google, TikTok Tracking Tags removed)
  • Client-side tracking disabled (if account connected before May 2025)
  • Slide checkout enabled in AnyTrack (if using SamCart slide checkout feature)

Multi-Page Funnel Check

Only if your funnel includes pages outside SamCart:

  • External landing pages have AnyTrack tag installed and links to samcart checkout pages include the utm_content=0asd8...aduh parameter appended.
  • Click IDs pass through entire funnel chain to SamCart

Data Flow Validation

Use external platforms to verify conversions are being tracked and sent according to your tracking plan.

  • Facebook Event Manager conversions appears within 20 minutes (via Conversion API only)
  • Google Analytics 4 Debugging conversions appears in real time
  • Attribution data matches between AnyTrack and ad accounts (Ad platforms have attribution delays, check after 24 hours)
  • Revenue values: In AnyTrack, campaign report verify the values sync correctly with actual order amounts.

Updated 2 days ago