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AnyTrack AnyTrack Knowledge Base

SamCart Troubleshooting

Systematically verify your SamCart and AnyTrack integration to identify and fix tracking issues using this step-by-step diagnostic checklist.

Systematically verify your integration to identify tracking issues. Focus on the critical checkpoints that actually impact functionality.

Quick Diagnostic Tests

Section titled “Quick Diagnostic Tests”
  • Not seeing conversions?
    → Check AnyTrack integration log first - if empty, webhook isn’t configured → Return to the setup guide and complete the instructions.
  • Conversions tracked in AnyTrack but not reaching ad platforms?
    → Verify ad platform connections in AnyTrack are authenticated and Conversion API is enabled.
  • Wrong revenue amounts?
    → Confirm webhook is sending complete order data including upsells. You should see a list of items in the event log.

Core Integration Status

Section titled “Core Integration Status”
  • AnyTrack tag loads on all pages (check browser dev tools → Network tab on SamCart pages AND any external landing pages)
  • Webhook receiving data (check AnyTrack integration log for recent events)
  • atclid parameter appears in SamCart URLs when navigating from external pages

SamCart Configuration Audit

Section titled “SamCart Configuration Audit”

Tag Installation

Section titled “Tag Installation”
  • Tag in correct location: SamCart → Account Settings → Tracking & Pixels → <head> field
  • “Enable Pixel Firing Before Redirecting” is ON
  • Content URL parameter includes atclid
  • Custom parameter atclid created and added to all products and upsells

Webhook Setup

Section titled “Webhook Setup”
  • Webhook rule configured: Global → Send Notify URL for POST → Order Completed
  • Exact webhook URL provided by AnyTrack for the Samcart integration
  • Samcart via Zapier you have follow exactly the provided instructions

Event Firing Verification

Section titled “Event Firing Verification”

Test with a real purchase flow:

  • PageView fires on landing page visits
  • OutboundClick fires when clicking from external page to SamCart
  • InitiateCheckout fires when checkout page loads
  • AddPaymentInfo fires when payment details entered
  • Purchase event appears in AnyTrack log within 5 minutes of completion (includes upsells in total order value)

Configuration Conflicts

Section titled “Configuration Conflicts”
  • No duplicate Tracking Tags in SamCart (Facebook, Google, TikTok Tracking Tags removed)
  • Client-side tracking disabled (if account connected before May 2025)
  • Slide checkout enabled in AnyTrack (if using SamCart slide checkout feature)

Multi-Page Funnel Check

Section titled “Multi-Page Funnel Check”

Only if your funnel includes pages outside SamCart:

  • External landing pages have AnyTrack tag installed and links to samcart checkout pages include the utm_content=0asd8...aduh parameter appended.
  • Click IDs pass through entire funnel chain to SamCart

Data Flow Validation

Section titled “Data Flow Validation”

Use external platforms to verify conversions are being tracked and sent according to your tracking plan.

  • Facebook Event Manager conversions appears within 20 minutes (via Conversion API only)
  • Google Analytics 4 Debugging conversions appears in real time
  • Attribution data matches between AnyTrack and ad accounts (Ad platforms have attribution delays, check after 24 hours)
  • Revenue values: In AnyTrack, campaign report verify the values sync correctly with actual order amounts.
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